H. E. Williams, Inc.

Lighting Designer 

"H.E. Williams, Inc. is the benchmark by which I measure other lighting companies. In both the fluorescent troffer and downlighting areas, they offer the best products available today." 

"But their fixtures are just part of the story. Williams also has really good customer service, all the way from their reps to the people at the factory. If there's a mistake somewhere on a job site, regardless of how it happened, they're very good about ensuring that things are made right. For example, I've had occasions where a fixture needed two ballasts, but was only specified in the schedule for one. Instead of getting into finger pointing about where a mistake was made, Williams went out of its way to provide an extra ballast to the end user. I think that's says something about the quality of the firm and its people."

"In recent years, I've chosen to specify only those companies who have a track record of standing behind their products and providing good customer service. That's because a lot of the buildings I work on will be around for a long time, and I'm confident that the Williams or Infinity products we specify will last as long as the building."